Introduction
Hucclecote Pharmacy ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, visit our website, or interact with us in any way.
We are a data controller for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This means we determine the purposes and means of processing your personal data.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, telephone number, email address, date of birth, NHS number, and other contact details.
- Health Information: Medical history, current medications, allergies, and other health-related information necessary to provide our pharmacy services.
- Prescription Information: Details of prescriptions we dispense for you, including medication names, dosages, and prescribing doctors.
- Website Usage Information: IP address, browser type, operating system, pages visited, and time spent on our website.
How We Use Your Information
We use your personal information for the following purposes:
- To provide pharmacy services, including dispensing prescriptions and offering health advice.
- To manage your account and process payments.
- To communicate with you about your prescriptions, appointments, and other services.
- To improve our services and website.
- To comply with legal and regulatory requirements.
- To protect the security and integrity of our services.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data for specific purposes.
- Contract: Where processing is necessary for the performance of a contract with you.
- Legal Obligation: Where processing is necessary to comply with our legal obligations.
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.
Data Sharing and Disclosure
We may share your personal information with:
- Healthcare professionals involved in your care, such as your GP or hospital.
- NHS bodies and other healthcare providers.
- Regulatory authorities, such as the General Pharmaceutical Council.
- Third-party service providers who process data on our behalf, such as IT service providers.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For prescription data, we are legally required to retain this information for a minimum period as specified by NHS regulations.
Your Rights
Under data protection law, you have rights including:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you.
- Right to Object: You have the right to object to our processing of your personal information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Hucclecote Pharmacy
7 Glenville Parade, Hucclecote
Gloucester, GL3 3ES
Email: pharmacy.FG509@nhs.net
Phone: 01452 616906
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.
Last updated: March 28, 2025
